Shipping policy

FALA aims to ship out your order as quickly as possible. 

Many items ship same or next day, however due to huge influxes of orders we often receive, it may take 3-5 business days to ship your order. We appreciate your patience and always do our best to ship quickly.

Typically, if your order was placed Monday through Thursday it will be shipped within 1-2 days, however, at times it may take 3-5 days to ship. If your order was placed on Friday, the order will likely ship within 3-5 days. You will receive an e-mail confirming your order has shipped.

Exclusive pieces, limited drops, and other one-off collections may take longer than 3-5 days to ship, however this is rare. We appreciate your patience! We have an extremely high overall customer service and satisfaction rating for a reason :)

All issues must be reported within 15 days of the order date.  Ensure you report an issue within the respective deadlines:

• Damaged: Within 7 days of when the package was marked delivered
• Defective: Within 7 days of when the package was marked delivered
• Wrong Items: Within 7 days of when the package was marked delivered
• Missing: Within 7 days of when the package was marked delivered
• Quality: Within 60 days of when the package was marked delivered

International Shipping

We offer international shipping but at this time are unable to ship to select countries. After purchasing an item, you will receive an email notification with tracking information once your order ships.

FALA does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different cost per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs)are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.